Frequently Asked Questions

How long will my order take?

Yarn Haven works to 1–2 business days for handling and 3–7 for the carrier, which added together gives the realistic date on the tracking email.

How much is shipping?

Spend $25.00 at Yarn Haven and shipping is free; otherwise it is a flat $4.25.

Do you ship outside the United States?

Deliveries from Yarn Haven stay within the United States.

Can I collect my order from the shop?

Yarn Haven ships web orders rather than holding them, so to buy across the counter the address is 45 Avenue A, New York, NY 10009, United States and the hours are Mon-Tue: Closed | Wed-Fri: 12:00 PM – 7:00 PM | Sat: 12:00 PM – 8:00 PM | Sun: Closed.

What can I pay with?

Checkout at Yarn Haven currently offers Direct bank transfer and Check payment only; card payment is not enabled on this site at the moment.

Can I return something?

Returns are fine at Yarn Haven for 30 days from delivery, provided the item is unused and still packed as it came. Everything Yarn Haven requires is listed on the Refund and Returns Policy page.

How fast are refunds?

After Yarn Haven receives the return, the refund follows within 3-5 business days, to the original payment method.

Can I cancel an order?

Yarn Haven will cancel an unpicked order in full, but once the tracking number exists the parcel is with the carrier and has to come back as a return.

Is my payment secure?

No card details are entered anywhere on Yarn Haven, because the only routes open are Direct bank transfer and Check payment, which you arrange with your own bank.

How do I reach a person?

Everything goes to [email protected], where Yarn Haven replies within 1 business day; the shop phone is +1 212-995-5991.

Still stuck?

Yarn Haven
45 Avenue A, New York, NY 10009, United States
Phone: +1 212-995-5991
Email: [email protected]
Hours: Mon-Tue: Closed | Wed-Fri: 12:00 PM – 7:00 PM | Sat: 12:00 PM – 8:00 PM | Sun: Closed